Frequently Asked Questions
Please see our FAQs below for answers to common questions about our products, resources and COVID-19. If your question is not addressed, please contact us directly.
Where can I find more information about SARS-CoV-2, the virus that causes COVID-19?
Visit the CloroxPro COVID-19 Hub for information on COVID-19, including product and educational resources.
Additionally, whether you’re reopening your facility or simply looking for ongoing guidance to maintain a safer, healthier space in our “new normal,” visit the CloroxPro New Normal Hub for additional product and educational resources to help enhance your approach to cleaning and disinfecting.
What products can I use against SARS-CoV-2, the virus that causes COVID-19?
Please visit the CloroxPro COVID-19 Hub for a full list of CloroxPro® and Clorox Healthcare® products that can be used against SARS-CoV-2 and variants.
What is the difference between a product with an EPA-registered kill claim against SARS-CoV-2, the virus that causes COVID-19, and a product on EPA’s List N: Disinfectant for Use Against SARS-CoV-2 (COVID-19)?
All products on List N are considered to be effective against SARS-CoV-2, but those with a registered kill claim have been tested against the virus. Other disinfectants on List N must meet at least one of the following criteria:
- The product has an emerging viral pathogens claim, meaning that the products have demonstrated efficacy against a virus that is harder to kill than SARS-CoV-2 (COVID-19)
- The product has demonstrated efficacy against SARS-CoV-2 (COVID-19).
- The product has demonstrated efficacy against a harder-to-kill pathogen than SARS-CoV-2 (COVID-19), specifically norovirus, Mycobacterium bovis, or Mycobacterium tuberculosis.
- The product has demonstrated efficacy against another type of human coronavirus similar to SARS-CoV-2 (COVID-19).
What do the CDC guidelines around cleaning and disinfecting for COVID-19 mean for maintaining public and shared spaces?
You should follow CDC guidance to determine whether you need to clean only, or clean and disinfect a space.
CloroxPro recommends routine cleaning and disinfecting of high-touch surfaces both in the home and in community settings as part of a holistic strategy to help reduce the spread of other germs such as flu, norovirus, and MRSA that can cause illness in addition to COVID-19. By practicing smart cleaning and disinfecting protocols, we can mitigate the risk of pathogen spread and help create safer and healthier environments inside and outside of the home.
Can I order products directly from CloroxPro?
All CloroxPro® and Clorox Healthcare® products are shipped via distributors to end users. To order products, please contact your distributor. If you don’t work with a distributor, click here to find one nearby or purchase products online.
Who can I contact to purchase products and/or inquire about the status of my product order(s)?
To order products or inquire about the status of an existing order, please contact your distributor. If you don’t work with a distributor, click here to find one nearby or purchase products online.
How can I find the shelf life of my product?
The shelf life of CloroxPro® and Clorox Healthcare® products can be found in the Specs section of each product web page.
How do I know if a product is EPA-registered?
EPA registration numbers for CloroxPro® and Clorox Healthcare®products can be found on Safety Data Sheets (SDSs), as well as the Specs section of each product web page.
Where can I find the Safety Data Sheets (SDS) for CloroxPro® and Clorox Healthcare® products?
There are three ways you can access SDS:
- At the top of CloroxPro.com, click “SDS” to access all available SDSs.
- On CloroxPro and Clorox Healthcare product web pages, click “View SDS” below each product image to access individual SDSs.
- Lastly, visit The Clorox Company SDS Hub to access individual SDSs for all Clorox, CloroxPro and Clorox Healthcare products.
Do all Clorox® products contain bleach?
No. Bleach (sodium hypochlorite/hypochlorous acid) is the active ingredient in some of our products. However, other disinfectants may contain quaternary ammonium chlorides, hydrogen peroxide, or other active ingredients. If the product contains an antimicrobial active ingredient, it will be listed in the Specs section of a product web page. Products that are not disinfectants do not have an antimicrobial active ingredient.
Are all CloroxPro® and Clorox Healthcare® products disinfectants?
No. We make both cleaning and disinfecting products. It is important to understand the difference between a cleaning and disinfecting product:
- Disinfecting products contain an antimicrobial active ingredient and are EPA-registered.
- Cleaning products contain a surfactant/detergent and are not EPA-registered. They cannot make claims to kill germs.
Some products are one-step cleaner-disinfectants. These contain a surfactant and an antimicrobial ingredient, and are EPA-registered. The front label of the product will clearly state whether the product is a disinfectant, and the back label will list the EPA-approved pathogen kill claims.
Where can I find information about the ingredients in CloroxPro® and Clorox Healthcare® products?
There are three ways to access the ingredient listings for our products:
- On CloroxPro and Clorox Healthcare product web pages, click “View Ingredients” below each product image to access the list of ingredients for a particular product. Click on each ingredient for an explanation of the function of each ingredient.
- On the The Clorox Company Ingredients Inside web page, click the desired brand name logo to see a list of products. Click on the desired product to access the list of the ingredients, along with an explanation of the function of each ingredient.
- Lastly, on the SmartLabel website you can search for lists of ingredients by company, brand, sub-brand or product name.
How do I read the lot code on my product?
Lot codes for CloroxPro® and Clorox Healthcare® products are printed on packaging and provide information on the location and date of production. They will appear either as a letter and a number, or two letters, followed by a series of numbers. Only the first seven characters are needed to know the location and date of production.
For example, the lot code A520064 is read as follows:
- The first two characters — A5 — are the code for the production facility.
- The third and fourth characters — 20 — are numbers that indicate the year of production, in this case 2020.
- The fifth, sixth and seventh characters — 064 — are numbers that indicate the day of production according to the Julian calendar. In this case the 064th day of 2020 was March 4.
The production date was March 4, 2020.
Any additional characters or numbers after the first seven relate to other information such as time of manufacture, manufacturing line and may include the EPA code for the manufacturing location.
Can I flush Clorox® wipes down the toilet?
No. Wipes should not be flushed down the toilet. They are not biodegradable and may cause blockages.
What is the difference between cleaning, sanitizing and disinfecting?
Cleaning is the physical removal of dirt and debris from surfaces. Cleaning products contain a surfactant or detergent to break up dirt and debris, but they are not Environmental Protection Agency (EPA) registered and cannot make claims to kill bacteria or viruses on surfaces.
Sanitizers and disinfectants contain an antimicrobial active ingredient and are EPA registered. Sanitizers reduce the number of bacteria on surfaces, but they cannot make claims against viruses.
Disinfectants can be registered to kill bacteria in addition to other microbes like fungi and viruses on surfaces, including SARS-CoV-2. Disinfectants are registered by the EPA as pesticides, tested under more stringent conditions and must achieve a higher level of microbial reduction compared to sanitizers.
Please watch this video for more information on the difference between cleaning, disinfecting and sanitizing.
Where can I find information on surface compatibility of CloroxPro® and Clorox Healthcare® products?
For details on surface compatibility, visit the CloroxPro Surface Compatibility Hub.
What is a one-step cleaner disinfectant?
A one-step cleaner disinfectant is a product that is EPA-approved to clean and disinfect at the same time. Typically, these products contain a detergent or surfactant that helps to clean and remove organic material such as dirt and soil, and an antimicrobial active ingredient that disinfects the surface at the same time.
Why do I need to make a bleach solution daily when using a concentrated bleach?
It is necessary to make a fresh solution daily because of uncertainty about the quality of the water used for dilution. When a concentrated bleach such as CloroxPro® Clorox® Germicidal Bleach is diluted, small quantities of minerals or metals in the water used for dilution can affect the stability of the bleach solution. Following directions for use, which includes making fresh solutions daily, ensures that the product will work as intended.
Can I use CloroxPro® Clorox® Germicidal Bleach to disinfect water?
CloroxPro® Clorox® Germicidal Bleach can only be used for emergency disinfection of drinking water (potable water).
When boiling water for 1 minute is not practical, water can be made potable by using this product. Prior to addition of the sanitizer, remove all suspended material by filtration or by allowing it to settle to the bottom. Decant the clarified contaminated water to a clean container and add 12 drops or 1/8 teaspoon of this product to 2 gallons of water (2 drops to 1 quart). Allow the treated water to stand for 30 minutes. Properly treated water will have a slight chlorine odor. If not, repeat dosage and allow the water to stand an additional 15 minutes. The treated water can then be made palatable by pouring it between clean containers several times.
For cloudy water, use 24 drops or ¼ teaspoon of this product per 2 gallons of water (3 drops to 1 quart). If no chlorine odor is apparent after 30 minutes, repeat dosage and wait an additional 15 minutes.