Frequently Asked Questions
Please see our FAQs below for answers to common questions about our products, resources and COVID-19. If your question is not addressed, please contact us directly.
Where can I find more information about SARS-CoV-2, the virus that causes COVID-19?
Visit the CloroxPro COVID-19 Hub for information on COVID-19, including product and educational resources.
Additionally, whether you’re reopening your facility or simply looking for ongoing guidance to maintain a safer, healthier space in our “new normal,” visit the CloroxPro New Normal Hub for additional product and educational resources to help enhance your approach to cleaning and disinfecting.
What products can I use against SARS-CoV-2, the virus that causes COVID-19?
Please visit the CloroxPro COVID-19 Hub for a full list of CloroxPro® and Clorox Healthcare® products that can be used against SARS-CoV-2 and variants.
What is the difference between a product with an EPA-registered kill claim against SARS-CoV-2, the virus that causes COVID-19, and a product on EPA’s List N: Disinfectant for Use Against SARS-CoV-2 (COVID-19)?
All products on List N are considered to be effective against SARS-CoV-2, but those with a registered kill claim have been tested against the virus. Other disinfectants on List N must meet at least one of the following criteria:
- The product has an emerging viral pathogens claim, meaning that the products have demonstrated efficacy against a virus that is harder to kill than SARS-CoV-2 (COVID-19)
- The product has demonstrated efficacy against SARS-CoV-2 (COVID-19).
- The product has demonstrated efficacy against a harder-to-kill pathogen than SARS-CoV-2 (COVID-19), specifically norovirus, Mycobacterium bovis, or Mycobacterium tuberculosis.
- The product has demonstrated efficacy against another type of human coronavirus similar to SARS-CoV-2 (COVID-19).
What do the CDC guidelines around cleaning and disinfecting for COVID-19 mean for maintaining public and shared spaces?
You should follow CDC guidance to determine whether you need to clean only, or clean and disinfect a space.
CloroxPro recommends routine cleaning and disinfecting of high-touch surfaces both in the home and in community settings as part of a holistic strategy to help reduce the spread of other germs such as flu, norovirus, and MRSA that can cause illness in addition to COVID-19. By practicing smart cleaning and disinfecting protocols, we can mitigate the risk of pathogen spread and help create safer and healthier environments inside and outside of the home.
HealthyClean Certificate Programs
What is CloroxPro HealthyClean® Certificate Program?
CloroxPro HealthyClean® is a new online learning platform, which provides access to best-in-class education and training that cleaning professionals deserve to help create cleaner, healthier shared spaces. The interactive training courses and microlearning modules are available on-demand and provide the knowledge and skills to clean for health effectively, efficiently and safely. As part of this platform, CloroxPro offers the first and only training certificate courses specifically created for frontline cleaners and managers and accredited by the American National Standards Institute National Accreditation Board (ANAB). This 3rd party accreditation indicates the certificate courses have met the highest standards for program quality and training comprehension.
What training is offered on the HealthyClean Learning platform?
Given CloroxPro’s commitment to public health, we will continue to develop high-quality courses and microlearning modules for the HealthyClean learning platform.
- CloroxPro HealthyClean® Trained Specialist Course (English) — a comprehensive ANAB accredited certificate course designed for frontline cleaning professionals that teaches how to clean for health by using the right products at the right time – with the best process and techniques – to create cleaner, healthier shared spaces.
- CloroxPro HealthyClean® Introduction to Healthcare (English) — a microlearning certificate module designed for EVS managers, supervisors and other hospital staff including Infection Preventionists. It increases the understanding of healthcare-specific considerations when cleaning for health. This microlearning module is not ANAB accredited, but it follows the same instructional design principles of other HealthyClean training to ensure a quality online learning experience.
- CloroxPro HealthyClean® Trained Specialist Course (Spanish — End of March 2023) — same information as noted above for the Trained Specialist course, but the content is provided in Spanish.
- CloroxPro HealthyClean® Trained Manager Course (English — Summer 2023) — a robust ANAB accredited certificate course designed for cleaning managers and supervisors. It teaches the essential knowledge and best practices to run an efficient cleaning for health operation, provides strategies to help with developing and empowering a cleaning team, operational planning, inventory management, selecting products and tools to enable cleaning for health, and much more! Participants must successfully pass the HealthyClean Trained Specialist course first.
Who created these courses and modules? Where did the content come from?
The CloroxPro HealthyClean® training courses and microlearning modules were developed by Clorox Professional — a division of The Clorox Company – including their internal Clinical and Scientific Affairs team, who are dedicated scientists, engineers, and public health professionals. It was designed by a best-in-class instructional design team for optimal adult online learning. The content was developed in accordance with OSHA, CDC, and EPA guidelines. The ANAB accredited certificate courses were also developed in counsel with external experts in facility management, commercial cleaning, healthcare and infectious disease. In addition, the accredited programs follow the ASTM E-2659 Standard Practice for Certificate Programs and is accredited by the American National Standards Institute (ANSI) National Accreditation Board.
How do I register for CloroxPro HealthyClean® Training?
The CloroxPro HealthyClean Trained Specialist Certificate Course is valued at $300 per person and the Healthcare training is valued at $99 per person. They are currently available for sign-up through your Clorox representative or authorized CloroxPro distributors*. You can also visit www.CloroxPro.com/healthyclean to register directly in the How to Sign-Up section.
* PLEASE NOTE: Promotional codes are available through select distributors and special CloroxPro offers to reduce and/or waive fees.
How long does it take to complete?
The course is self-paced, meaning you can go as fast or slow as you’d like and is “on demand”, so you can take it whenever it fits into your schedule. You can resume the course whenever needed and pickup right where you left off.
The Trained Specialist Certificate Course is broken down into 7 different modules that take approximately 15–20 minutes each. On average, the course plus the final evaluation should take about 2–3 hours to complete. At the end of the course, you will be given a 100-question final evaluation. You must get at least 85 out of 100 of the questions correct to pass (score 85% or better). You should anticipate needing approx. 30-45 minutes to complete the evaluation.
The Healthcare module should take you approximately 20 minutes.
Is there a deadline to complete the course and evaluation?
You will have 60 days the time you sign up to complete it and take the evaluation. If that window closes, you will need to re-enroll and take the course again. Reach out to firstname.lastname@example.org to help with re-enrolling.
What kind of device do I need to take the course? Can I take it from my smartphone?
The courses can be accessed and completed using a computer, laptop, tablet, smartphone (although we recommend use a larger screen for easier readability). You can use different devices as you go through the course, depending upon what is most convenient for you.
How do I get my certificate and digital badge?
When you complete the Trained Specialist course and pass the final evaluation, you will earn a Certificate of Mastery and a digital badge with the designation of a CloroxPro™ HealthyClean™ Trained Specialist. Your certificate will have a unique ID# and your digital badge will contain information about the course, the certificate earned and the date you earned it.
When you successfully complete the healthcare module training, you will be awarded a HealthyClean Certificate of Completion. To download, go to the “Completed” tab and you will see “View Certificate.”
How can I use my certificate and digital badge?
Proudly share and display your Certificate(s) and Digital Badge(s) with your employer or others to showcase your commitment to your job and expanding your professional skills. Your certificate(s) indicates you successfully learned how to clean for health efficiently, effectively, and safely. With the digital badge, it is easy to share it electronically with others via email or social media networks, and it can be displayed on resumes, email signatures, job boards or anywhere across the web.
When promoting your certificate and/or digital badge, avoid use of the term certification, certified, licensed, or accredited as it relates to YOU as a CloroxPro HealthyClean Trained Specialist or certificate holder. To clarify, the CloroxPro HealthyClean Certificate Program – Trained Specialist Course is accredited by the ANSI National Accreditation Board. That means the accreditation applies to the course itself, but the term doesn’t pertain to the individual. Certificates issues are not transferrable.
Does my certificate and/or digital badge expire? If so, when?
Yes, both the certificate and the digital badge will automatically expire 3 years from the date of issuance. You’ll receive an email notification that the certificate and badge have expired. You can re-enroll in the current course and take the evaluation to receive an updated certificate and digital badge.
Who is ANSI/ANAB? What does it mean that the certificate course is ANAB accredited?
The ANSI National Accreditation Board (ANAB) is a non-government organization that provides accreditation services to public and private sector organizations across a wide variety of industries. ANAB is an independent third-party accreditation body that evaluates training certificate programs against ASTM E2659-18, which is a globally recognized standard for certificate programs. In order to receive ANAB accreditation, the certificate program must meet rigorous standards for design, delivery, monitoring and outcomes. Earning an accreditation provides confidence that the certificate holder has completed a high-quality course of study.
Are cancellations and refunds available?
Cancellations and refunds can occur before a participant starts the course. If you want to cancel taking the course after you’ve signed up, please send an email to CloroxPro.HealthyClean@clorox.com
Please provide your name, company name and reason for the cancellation. If you’ve already paid, a refund will be issued to the same payment method used when signed up. However, once a participant starts taking the course, CloroxPro will not issue any refunds. If a participant taking the course does not complete it within the 60 days required, they can re-enroll and they will not be charged an additional fee.
How do I make a complaint or an appeal?
A complaint is a request for action relating to the certificate program activities. An appeal is a request for reconsideration of a decision that affected the achievement of a certificate. For complains and appeals, please contact us at CloroxPro.HealthyClean@clorox.com to initiate the process. All complaints and appeals must be in writing and provide sufficient evidence to substantiate the claim.
A complaint must be submitted in writing within ninety (90) days of the incident’s occurrence. An appeal must be submitted in writing with in thirty (30) days of receiving the decision that is being appealed. If the written complaint and/or appeal does not provide adequate information to enable CloroxPro to make a decision, a HealthyClean Program Manager will reach out requesting more information (a response is required within 14 days of the request). If these deadlines or response times are not met, a letter will be sent indicating the complaint and/or appeal period has passed.
Once CloroxPro has received adequate information to process the complaint and/or appeal, the participant will receive a decision in writing from CloroxPro within a period no longer than thirty (30) days of receiving the complaint and/or appeal.
What if I need special accommodations due to disabilities?
If you feel you have a disability that falls under the American Disabilities Act (https://www.dol.gov/general/topic/disability/ada) and would like an accommodation, please contact us at CloroxPro.HealthyClean@Clorox.com. All non-Clorox employees will be sent an Accommodations Request Form. Once required documentation is acceptable and complete, please allow us up to one week for the case to be reviewed. Once a decision is made, you will be contacted by email.
Can I take the course if I am hearing, sight or mobility challenged?
Yes. The course will feature standard accessibility for learners with visual, auditory and/or mobility challenges. Standard accessibility includes closed captioning, alt-text and an intuitive tab order that allows you to access all slide items. The course has been designed to avoid elements that are not keyboard accessible and is balanced between text and audio (slides are readable by a JAWS reader).
Where do I go to find more information or if I have any questions or concerns about this program?
Contact us via email at CloroxPro.HealthyClean@clorox.com. We will endeavor to get back to you within 1–2 business days from receipt of the email.
Where can I find more information on monkeypox?
To learn more about monkeypox and its symptoms, spread, and infection control guidance, check out CloroxPro’s Monkeypox Education Sheet.
The rapidly evolving monkeypox situation continues to be closely monitored by the U.S. Centers for Disease Control and Prevention (CDC). For the most current information and for comprehensive and timely updates, visit CDC’s 2022 U.S. Monkeypox Outbreak website.
What CloroxPro products can I use against monkeypox?
The Environmental Protection Agency (EPA) has activated its Emerging Viral Pathogens (EVP) Policy to allow product manufacturers to make off-label claims about effectiveness against the monkeypox virus. CloroxPro and Clorox Healthcare products have demonstrated effectiveness against viruses similar to the monkeypox virus on hard, nonporous surfaces and can be used against the monkeypox virus when used in accordance with the directions for use. A list of approved products can be found on page 2 of the CloroxPro Monkeypox Education Sheet.
How can I find the shelf life of my product?
The shelf life of CloroxPro® and Clorox Healthcare® products can be found in the Specs section of each product web page.
How do I know if a product is EPA-registered?
EPA registration numbers for CloroxPro® and Clorox Healthcare®products can be found on Safety Data Sheets (SDSs), as well as the Specs section of each product web page.
Where can I find the Safety Data Sheets (SDS) for CloroxPro® and Clorox Healthcare® products?
There are three ways you can access SDS:
- At the top of CloroxPro.com, click “SDS” to access all available SDSs.
- On CloroxPro and Clorox Healthcare product web pages, click “View SDS” below each product image to access individual SDSs.
- Lastly, visit The Clorox Company SDS Hub to access individual SDSs for all Clorox, CloroxPro and Clorox Healthcare products.
Do all Clorox® products contain bleach?
No. Bleach (sodium hypochlorite/hypochlorous acid) is the active ingredient in some of our products. However, other disinfectants may contain quaternary ammonium chlorides, hydrogen peroxide, or other active ingredients. If the product contains an antimicrobial active ingredient, it will be listed in the Specs section of a product web page. Products that are not disinfectants do not have an antimicrobial active ingredient.
Are all CloroxPro® and Clorox Healthcare® products disinfectants?
No. We make both cleaning and disinfecting products. It is important to understand the difference between a cleaning and disinfecting product:
- Disinfecting products contain an antimicrobial active ingredient and are EPA-registered.
- Cleaning products contain a surfactant/detergent and are not EPA-registered. They cannot make claims to kill germs.
Some products are one-step cleaner-disinfectants. These contain a surfactant and an antimicrobial ingredient, and are EPA-registered. The front label of the product will clearly state whether the product is a disinfectant, and the back label will list the EPA-approved pathogen kill claims.
Where can I find information about the ingredients in CloroxPro® and Clorox Healthcare® products?
There are three ways to access the ingredient listings for our products:
- On CloroxPro and Clorox Healthcare product web pages, click “View Ingredients” below each product image to access the list of ingredients for a particular product. Click on each ingredient for an explanation of the function of each ingredient.
- On the The Clorox Company Ingredients Inside web page, click the desired brand name logo to see a list of products. Click on the desired product to access the list of the ingredients, along with an explanation of the function of each ingredient.
- Lastly, on the SmartLabel website you can search for lists of ingredients by company, brand, sub-brand or product name.
How do I read the lot code on my product?
Lot codes for CloroxPro® and Clorox Healthcare® products are printed on packaging and provide information on the location and date of production. They will appear either as a letter and a number, or two letters, followed by a series of numbers. Only the first seven characters are needed to know the location and date of production.
For example, the lot code A520064 is read as follows:
- The first two characters — A5 — are the code for the production facility.
- The third and fourth characters — 20 — are numbers that indicate the year of production, in this case 2020.
- The fifth, sixth and seventh characters — 064 — are numbers that indicate the day of production according to the Julian calendar. In this case the 064th day of 2020 was March 4.
The production date was March 4, 2020.
Any additional characters or numbers after the first seven relate to other information such as time of manufacture, manufacturing line and may include the EPA code for the manufacturing location.
Can I order products directly from CloroxPro?
All CloroxPro® and Clorox Healthcare® products are shipped via distributors to end users. To order products, please contact your distributor. If you don’t work with a distributor, click here to find one nearby or purchase products online.
Who can I contact to purchase products and/or inquire about the status of my product order(s)?
To order products or inquire about the status of an existing order, please contact your distributor. If you don’t work with a distributor, click here to find one nearby or purchase products online.
Can I flush Clorox® wipes down the toilet?
No. Wipes should not be flushed down the toilet. They are not biodegradable and may cause blockages.
What is the difference between cleaning, sanitizing and disinfecting?
Cleaning is the physical removal of dirt and debris from surfaces. Cleaning products contain a surfactant or detergent to break up dirt and debris, but they are not Environmental Protection Agency (EPA) registered and cannot make claims to kill bacteria or viruses on surfaces.
Sanitizers and disinfectants contain an antimicrobial active ingredient and are EPA registered. Sanitizers reduce the number of bacteria on surfaces, but they cannot make claims against viruses.
Disinfectants can be registered to kill bacteria in addition to other microbes like fungi and viruses on surfaces, including SARS-CoV-2. Disinfectants are registered by the EPA as pesticides, tested under more stringent conditions and must achieve a higher level of microbial reduction compared to sanitizers.
Please watch this video for more information on the difference between cleaning, disinfecting and sanitizing.
Where can I find information on surface compatibility of CloroxPro® and Clorox Healthcare® products?
For details on surface compatibility, visit the CloroxPro Surface Compatibility Hub.
What is a one-step cleaner disinfectant?
A one-step cleaner disinfectant is a product that is EPA-approved to clean and disinfect at the same time. Typically, these products contain a detergent or surfactant that helps to clean and remove organic material such as dirt and soil, and an antimicrobial active ingredient that disinfects the surface at the same time.
Why do I need to make a bleach solution daily when using a concentrated bleach?
It is necessary to make a fresh solution daily because of uncertainty about the quality of the water used for dilution. When a concentrated bleach such as CloroxPro® Clorox® Germicidal Bleach is diluted, small quantities of minerals or metals in the water used for dilution can affect the stability of the bleach solution. Following directions for use, which includes making fresh solutions daily, ensures that the product will work as intended.
Can I use CloroxPro® Clorox® Germicidal Bleach to disinfect water?
CloroxPro® Clorox® Germicidal Bleach can only be used for emergency disinfection of drinking water (potable water).
When boiling water for 1 minute is not practical, water can be made potable by using this product. Prior to addition of the sanitizer, remove all suspended material by filtration or by allowing it to settle to the bottom. Decant the clarified contaminated water to a clean container and add 12 drops or 1/8 teaspoon of this product to 2 gallons of water (2 drops to 1 quart). Allow the treated water to stand for 30 minutes. Properly treated water will have a slight chlorine odor. If not, repeat dosage and allow the water to stand an additional 15 minutes. The treated water can then be made palatable by pouring it between clean containers several times.
For cloudy water, use 24 drops or ¼ teaspoon of this product per 2 gallons of water (3 drops to 1 quart). If no chlorine odor is apparent after 30 minutes, repeat dosage and wait an additional 15 minutes.