Passengers Can Now Text Cleaning and Safety Questions Directly to United Airlines July 30, 2020

United Airlines today launched a new chat function – the United Automated Assistant – to give customers a contactless option to receive immediate access to information about cleaning and safety procedures put in place due to COVID-19. The United Automated Assistant is part of the airline's United CleanPlus program, that includes partnerships with Clorox and the Cleveland Clinic, a mandatory mask policy, electrostatic spraying.

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